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Existing Credit Cards Help

Frequently Asked Questions

How can I order a new or replacement card?
How do I report a lost/stolen debit or credit card?
How do I activate my card?
How can I file a card dispute or fraud claim?
What is 2Way Text Fraud Alerts and how does it work?
How do I report fraud on my card?
What is Visa Account Updater?
See all Credit Cards FAQs

Quick Tips

Report a Lost or Stolen Card
If you notice your SCCU debit or credit card has been lost or stolen, immediately call our Member Service Center or visit any of our branches to report the problem.

Manage Card Usage with Card Controls
Take your Members' Watchdog with you! Card Controls allows you to control and monitor card usage, all from the SCCU Mobile app. You can turn your cards "on" and "off" if it's lost or stolen, set preferences based on location, merchant type, spend amount, and more. 

Go Contactless & Add Your Cards to Digital Wallet
Your SCCU contactless card has the same dynamic security as a chip card, so it’s also the safe and secure way to pay! Tap to pay where you see the contactless symbol. Plus, you can add your SCCU cards to your smartphone's digital wallet (GPay™ or Apple Pay®) for additional safe payment options.

View and Redeem Visa Signature Rewards
To view and redeem your Visa Signature Rewards, members must log into Online Banking.

Platinum Visa Cash Back Rewards Program
Learn more about SCCU's Cash Back Rewards Program Rules. 

Update Your Contact Information
To ensure you receive important member communications, like 2Way Text Fraud Alerts, keep your information up to date with us. To update your contact information, you may do so on the SCCU Mobile app, in Online Banking, or by calling our Member Service Center.

Visa Account Updater
Visa Account Updater provides participating merchants with your updated card number and expiration date for established reoccurring payments. This complimentary member benefit provides peace of mind knowing you won’t have to update each account with a reoccurring payment if your card is reissued due to expiration or if your card is lost or stolen. To opt out of Visa Account Updater, please send us a Secure Message in Online Banking or call 800-447-7228.